Privacy Policy

June 18, 2018


This privacy policy outlines the personal data which is collected and processed when a user accesses the website This Privacy Policy also explains how the users’ personal data is used, shared and protected, moreover what choices the user has in relation to his/her personal data and how they can contact us.

The user should carefully read this Privacy Policy whenever he/she proposes to use the website, as this may be modified without prior notice (please check the date of update at the top of the page^).

1. Definition

Personal data: means any information relating to an identified or an identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

2. Responsible for data processing

A&R PONTES, S.A., as data controller, is responsible for the processing of the users’ personal information on this website. If the user may have any concerns or any queries with regards to how we use and process their data, they may contact us by email:

3. Complaints

The user has the right to complain about data privacy matters to the regulator in their country of residence. We invite users to raise their concerns with us first, when necessary to email:, so that we can try to resolve any issues or concerns internally.

4.  Information we collect and why we need this information:

4.1 Analysis of usability and quality to improve our services: If one were to access our website, we will treat one’s browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements on the Platform, as well as to address the suggestions for improvements that, as user, they may make us aware of.

4.2 Contact form: If one wishes to contact us directly through the website, they must fill out the form provided for this purpose, which can be found in "Contacts". The user will be asked for some personal data such as name email address, location and contact. We will use this personal data to respond to the their queries, solve their doubts and attend to their suggestions.

4.3 The user is responsible to provide true, accurate, current and complete information about themselves and for reporting any changes.


5. Do we share the users’ data with Third parties?

5.1 We must give access to the users’ personal data to third parties that provide us with support in the services that we offer them, i.e.:

* Technical service providers,

* Third-party service providers that provide website and application development, hosting, maintenance and backup.

5.2 In exceptional circumstances, we may share information about the user with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

6. How long will we keep the users’ data?

The users’ personal data will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep the users’ personal data for 24 months.

7. Third party sites, apps and platforms

Our sites and apps may include links to third-party sites, apps and social media platforms, including Facebook, Twitter and Instagram. Clicking on those links may allow third parties to collect or share data about the user. We do not control third-party sites, apps and social media platforms and we encourage the user to read their privacy notices so that they understand how they process their personal data.

8. How we store and secure information we collect

A&R PONTES, S.A policy is to secure the website using commercially reasonable technical, procedural, and administrative safeguards proportional to the sensitivity and volume of data processed.  For example, we store the users’ personal information provided on computer servers located in controlled facilities, which have limited access. However, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. The users are urged to exercise caution when transmitting personal data over the Internet. 

9. The users’ rights

The users’ rights will be determined by the country in which he/she resides. Many countries have specific laws relating to privacy.

If the user resides in the European Union, they have the right under the General Data Protection Regulation (GDPR) to request from A&R PONTES S.A. access to and erasure of their Personal Data. If the user resides outside of the European Union, they may have similar rights under your local laws.

The user also has the right to:

Withdraw consent: If we are processing the users’ personal data on the basis of the users’ consent, they can withdraw their consent at any time.

Right to request transfer: The user has the right to ask us to transfer their personal data to them or to a third party. This right applies only to automated information they give us consent to use, or where we used the information to perform a contract with them.

To exercise user rights please email

For security purposes, we may request information to help verify the users’ identity before granting access or making changes to their information.

10. The Security of your information

To help protect the privacy of the Personal Data transmitted through use of the Services, we use commercially reasonable security practices that are technically feasible for us to protect the user data we collect against unauthorized access, including, without limitation, physical, technical, and administrative safeguards. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to the users’ Personal Data to our employees, agents, and officers who need the information to perform their responsibilities. However, please be aware that the Site and our services are run on software, hardware and networks, any component of which may, from time to time, requires maintenance or experience problems or breaches of security beyond our control.  We cannot guarantee the security of the information on and sent from our site, and we are not responsible for the acts and omissions of third parties who receive the information.

11. International transfers

Personal Data collected on the website may be stored and processed in other country in which A&R PONTES S.A. maintain facilities, and by using the website, the user consents to any such transfer of information outside of their country.

12. Children

Our Services are not intended for or directed to persons under the age of 13.  If the user is under the age of 13, do not give us any personal data. If one believes that a minor (less that 13) has given any personal data to us, please contact us and we will make every effort to delete this personal data from our databases.

13. Information Cookies

We use cookies and similar devices to facilitate the users‘ browsing the Platform, understand how the user interact with us and, in certain cases, to be able to show users’ advertisements in accordance with their browsing habits. Please read our Cookies Policy to understand with greater detail the cookies and similar devices that we use, their purpose and other information of interest.

14. Changes to the privacy policy

We may amend the information contained in this Privacy Policy when we consider this appropriate. We suggest the user to review this Privacy Policy from time to time in case minor changes are made or we make any interactive improvement.

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